Refund policy

Z&M Lumber Co. LLC — Refund Policy

Returns & Refunds Due to the nature of lumber and building materials, we are unable to accept returns on standard orders. We appreciate your understanding as we work to provide quality products to every customer.

Damaged or Defective Items If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery at returns@zmfurniture.co. Include your order number and photos of the damage. We will assess the claim and, at our discretion, offer a replacement, store credit, or refund for the affected items.

Exclusions We are not responsible for damage resulting from improper handling, storage, or installation after delivery. Any lumber that has been cut, milled, drilled, shaped, treated, or otherwise worked or modified in any way is non-refundable and ineligible for a damage or defect claim. Custom-cut or special-order lumber is non-refundable.

Contact returns@zmfurniture.co